REFUND POLICY

Last Updated: 2026

1. Digital Product Policy
All our services (Free Fire Diamond, IN Game Top-Up, etc.) are digital services. Once an order is successfully processed, it is generally non-refundable.
কি if:
- Payment is completed but the order is not delivered due to system/technical error
- The transaction fails after payment deduction
- Wrong UID/ID issue and verified proof confirms failure

3. Non-Refundable Cases
Refunds will NOT be issued if:
- Order is successfully completed
- Incorrect UID/ID provided by the customer
- Promotional or discounted orders
- Change of mind after purchase

4. Refund Processing Time
Approved refunds are usually processed within 24–72 hours after verification.

5. Contact Support
For refund-related issues:
Email: botlazone2026@gmail.com



PRIVACY POLICY

Last Updated: 2026

1. Information We Collect
We may collect the following information:
- Game UID / User ID
- Payment transaction details
- Email / Phone number (if provided)
- Device and IP address for security purposes

2. How We Use Information
We use your data to:
- Process orders
- Provide customer support
- Prevent fraud and abuse
- Improve our services

3. Information Sharing
We do NOT sell or trade your personal data.
Data may only be shared with payment gateways or service providers when necessary to complete transactions.

4. Data Security
We use secure systems and encryption to protect your personal information.

5. User Rights
You may request to update or delete your data at any time.

6. Policy Updates
We may update this policy from time to time without prior notice.
.